Plumbminto’s Terms and Conditions

1.     These terms and conditions apply to all plumbing and heating works carried out by Plumbminto’s team members. This may include our own employees or suitable independent contractors, which have been authorised by Plumbminto’s to carry out our services.
2.     The engineer you were expecting may not always be available to carry out the works, and a suitable alternative engineer will carry out our services as stated above.
3.     Our job estimates are valid for twenty-eight days from the date they are given to you. We may vary or withdraw any quotation at any time unless a deposit has been made.
4.     Payment structure will vary on a case-to-case basis. For smaller jobs we may only require payment upon completion without an initial deposit, and for larger projects we may ask for an initial deposit and regular instalments throughout to cover the cost of materials and labour to date.
5.     We will endeavour to complete the work within the timeframe and costs quoted to you. However, due to unforeseen circumstances, we may incur additional costs above the quoted amount. We will discuss this with you where possible, and amend the quote and/or invoice accordingly.
6.     You will be invoiced immediately on completion of the work. The Total Due on the invoice is payable immediately to the engineer on site in cash, cheque, SumUp or via direct business bank. If the bill-payer is unavailable or if the property is tenanted, payment will then be due within 48 hours. If you do not pay the Total Due within 48 hours of works being completed, you will be required to pay an administration charge of £5 per working day unless agreed otherwise with Plumbminto’s (either in writing or electronically via text, email or other).
7.     Contractors using our services will have the same terms and conditions as domestic customers, whereby failure of payment will lead to legal action.
8.     If your cheque is cancelled or faulty for any reason, we will charge you a £10 administration fee and late payment fees as above.
9.     With some projects we will take photographs of the areas that surround our work and materials, and of our work itself before, during and after. This is for our own records and at times for use on our website and social media platforms unless explicitly requested otherwise by the customer. The photographs will not show the location of the property or names of the owners.
10. Any parking charges or congestion charges will be added to your invoice and payable by you (this will be added to your subtotal unless you reimburse us for the charges in cash).
11. We charge a £10+VAT key collection service.
12. Cancellations: We charge a £30+VAT p/hour booked or £100+VAT p/day booked as a “no show fee” if we are unable to gain access to the property upon arrival or if the job is cancelled without at least 24 hours’ notice. Cancellations of jobs exceeding 1 day booked will need to be given in writing with at least 14 days notice prior to the agreed start date. Failure to give this notice will result in a loss of deposit.
13. Rescheduling: We charge a £30+VAT p/hour booked or £100+VAT p/day booked as a “rescheduling fee” if jobs are rescheduled without more than 24 hours’ notice. Rescheduling of jobs exceeding 1 day booked will need to be given in writing with at least 7 days notice prior to the agreed start date. Failure to give this notice will result in the daily rescheduling fee for the amount of estimated days given on the agreed estimate/quote.
14. We will usually carry out work during our normal business hours which are 8:30am to 5:30pm Monday to Friday. We may be able to work outside our normal business hours as agreed with you in advance, which may increase our fees.
15. We are not liable for any loss or damage to your property (including any cleaning needed) or any other type of loss unless due to our negligence. Any pre-existing issues we discover during our work will be your responsibility, as well as unforeseen issues created by work which you have instructed us to carry out (including broken tiles, burst pipes and water damage) unless due to our negligence. We can quote for repairs where possible.
16. If access has to be made to your property to complete a repair (drilling, digging, etc), we will fill any holes and leave the surface level but will not replace the original surface or construction, nor paint or redecorate. We can quote for repairs where possible.
17. Areas of your property (plumbing, heating or other) which were problematic before our arrival, or discovered during our service, will not be our responsibility but which may be quoted for repair by us if requested. We cannot take responsibility for any existing problems within the central heating system, for example, that we may uncover whilst completing these works such as airlocks, blocked pipes, etc.
    
18. Our blockage services are not guaranteed (drainage and pipe blockages) as we may not be able to avoid a return of a blockage.
    
19. We guarantee all our labour (work done by our hands) for 90 days from the date of completion of the work. It is our right to be given the opportunity to rectify any of our mistakes free of charge or within reason. If it is not possible to return to rectify works due to logistics or a broken down relationship, you may be offered a reduction in price (The Supply of Services under the Consumer Rights Act 2015). Parts & materials are guaranteed by their manufacturer as standard. Our guarantee will not apply where faults are caused wholly or in part by your (or any other person’s) misuse or neglect of those goods and materials, or as a result of fair wear and tear. Any guarantee we offer does not affect your legal rights including those rights under the Consumer Rights Act 2015. You can get information about your rights from a Citizens Advice Bureau or Trading Standards Department.
    
20. We make no guarantees for blockages or smells, and several visits may be required to solve the issue and/or referral to other specialist companies may be required. 
    
21. We will not be responsible for our failure to meet any of our obligations under this agreement due of circumstances beyond our control (e.g. vehicle breakdown, illness or family emergencies).
    
22. We are obliged to charge removals and recycling fees dependent on size and weight of the waste. These are non profitable and only cover our costs.
    
23. We will not be obligated to provide you with the prices we pay for the materials we purchase for your installation/work project, nor will we supply our receipts. If you want to keep receipts for your own records you must supply your own materials.
    
24. Our hourly rate includes travel time to collect materials required for your job. We do carry a variety of materials on our vehicles however we often will need to visit a local merchant to purchase specific parts, the time for which will be chargeable to you. If you already know what parts are required, please supply them yourself and have them ready on site for us, or tell us in advance of our visit and we can purchase them ahead of time wherever reasonable. 
    
25. It is your responsibility to obtain any permissions required for the work being carried out, such as from a landlord, local council, planning permissions or building controls.
    
26. We reserve the right to cancel the agreement at any time (either written or electronic via text, email or other) due to unforeseen circumstances. We will always do our best to reschedule, however, if this is not possible we will do our best to recommend an alternative. Any deposit will be returned if work has not yet started. If work has already commenced, the balancing invoice will be representative of the work completed thus far.
    
27. In some circumstances we may ask for a full payment upfront, before we commence any works, in order to secure the booking and ensure payment for our services.
    
28. By signing our Job Estimate (quote), or by paying the deposit, or by agreeing to book our services (in writing or electronically via email, text or other), you are knowingly agreeing to these terms and conditions which will have been shown to you in person, or sent to you via email, or directed to you via the website www.plumbmintos.com to read.
    
29. By making payment of invoice you agree that you are fully satisfied with our work.
    
30. Public feedback of our services can only be made if the job is completed in full and monies are not in dispute or legal proceedings have not been in effect. Slander will be treated with legal action.