Boiler faulty in this cold weather? Try this first!

Unless you're a school student, the "snow day" is actually not that fun!

We have had several calls regarding boilers that have suddenly stopped working. It is very possible that you have a frozen condensate pipe.

Not all boilers have a condensate (a white, plastic pipe that leads to outside) however if you do have one, you may be able to help yourself by following the steps below. If you are unsure, we advise you contact a competent engineer. 

1. Locate your condensate pipe and follow it to outside.
2. Find the coldest spot on the pipe with your hand. 
3. Pour warm water (NOT BOILING) on the frozen section of pipe using a jug, watering can or semi-cooled down kettle. 
4. Follow your boiler manual instructions on resetting the boiler, and restart it. 

If this does not solve the error code or noisy boiler, then you've done your best and need to call us! If it HAS helped, then drop us a line and let us know you are warm again! ​