Your boiler may show an error code indicating a frozen condensate pipe. If this is suspected, you may be able to help yourself by following the steps below. If you are unsure, we advise you contact a competent engineer.
- Make sure it is in fact the case that the condensate pipe is frozen. Either a boiler error code or a gurgling sound coming from the boiler could indicate this.
- Find the coldest spot on the pipe with your hand.
- Pour warm water (NOT BOILING) on the frozen section of pipe using a jug, watering can or semi-cooled down kettle.
- Follow your boiler manual instructions on resetting the boiler, and restart it.
If this doesn't not solve the error code or noisy boiler, then you've done your best and need to call us!
Hope this helps!